Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

12/25/2012

Thrustmaster Hotas Cougar PC Flight Stick Review

Thrustmaster Hotas Cougar PC Flight Stick
Average Reviews:

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I have been using the Cougar for over a year now and have concluded that it is a combination of the best and the worst in consumer products. In the end analysis it is ok for someone who doesn't mind tinkering, modifying and repairing. If it wasn't for the online community I would have thrown my Cougar away a long time ago. These guys are the BEST thing going for the Cougar. Support from the manufacturer is far from acceptable. Now for the good and the bad.
This product has a great feel about it. Largely because it's all metal, heavy and seems durable. The metal, however, is very soft and, consequently, easy to strip threads. The switches and pots are low quality. Replacement pots are only available through the manufacturer as they were specially made. (I think by CTS) The Throttle Quadrant has a speed brake switch which is on in the forward position, off in the middle position and momentary on in the back position. The switch itself is the toggle variety. It is guided by a plastic guide that works well when properly aligned but there is nothing designed into the product to insure alignment. You'll have to fix this yourself or the guide is likely to break. Fortunately the procedure is detailed in Frugals World Cougar forum.
Programmability is a big plus with the Cougar. Again, if you are not up to tinkering and just want to plug and play, look for something else. If you don't mind spending some time with your face in the manual and working through a profile or two you will have incredible flexibility.
The throttle itself is rather sticky through its range of motion and there are two detents for idle and afterburner. All in all it is clunky and I opted to remove the detents. As far as the sticky motion is concerned I have yet to find a way to fix it.
The Cougar is not really a desktop item. Sure it's heavy and you would think it would stay put but it doesn't. It is a lot more enjoyable when anchored to a platform. If you are contemplating this purchase I suggest that you go to and get familiar with http://cougar.frugalsworld.com/. They will be your primary support group and you can get some insight to the problems and soulutions that the rest of us are working through.
Pay special attention to the instructions when loading the software. There seems to be a problem with version 2.04 that damages the throttle pot.

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Product Description:
The most realistic flight simulation controller is here: the HOTAS Cougar, lifelike in design, lifelike in performance. This is truly "Hands on Throttle and Stick" gameplay. Based on the actual controller found in F-16 fighter aircraft, the HOTAS transports you to the furthest reaches of flight-simulation technology.From the second you grab hold of both the stick and the throttle, you notice the difference. All metal, black, and ready for business--that is the HOTAS. This controller offers up to 28 programmable buttons, multiple programmable hat switches, and adjustable resistance for the throttle, afterburner, and idle detent. These are just a few of the many features of this revolutionary stick and throttle combo. Without question, the HOTAS Cougar is the controller for true flight enthusiasts.

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12/24/2012

CH Products Throttle Quadrant USB (300-133) Review

CH Products Throttle Quadrant USB
Average Reviews:

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I bought these in preparation for my multi-engine pilots license. Of course, I have been flying planes on Microsoft ( and Sublogic) well before I could get into a real cockpit. This is probably one of the best items from CH Products, especially if you like flying multi-engine aircraft or will be upgrading to flying a REAL multi-engine aircraft soon.

Microsoft and CH products have helped keep me sharper in the cockpit by allowing me to practice on the days when I can't go up for real. This product cannot be beat for customizability. I can go from a Beech Baron set-up to a Boeing 747 set-up just by playing with some settings. And if you have the CH Yoke and Rudder pedals, you have a relatively real flying experience without leaving your home.

If you are into military sims, this probably isn't for you. If you have Microsoft flight sim, X-plane, Fly or any other civilian sim and you value realism, you must get these.

$150 isn't cheap, but thats the cost of one hour of flight time in the Multi-engine plane I will be learning in. One hour of flight time versus hours of honing my skills at home? A worthy investment indeed!

The only downside, as there is on all CH products, are the clamps to hold it to the desk. They are really designed to fit desks that are thick and flat. If your PC desk has a curve to the front or is relatively thin, you have to find a better way to secure them to your desk. Wedging books or papers usually helps.

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Product Description:
A true veteran of the PC gaming industry, CH Products has manufactured joysticks and game control devices -- with a particular emphasis on state-of-the-art flight control gear -- for a quarter decade. One of the latest products to emerge from the CH lab is the CH Throttle Quadrant USB, a highly specialized unit designed to appeal to serious flight simulation buffs who demand authentic, fingertip control of all of their airborne activities.
Bearing a striking physical resemblance to the control panel found in a real life aircraft and perfectly complementing navigational devices such as joysticks or flight yokes (for example, the CH Products Flight Sim Yoke USB), the CH Throttle Quadrant USB effectively banishes the counterintuitive computer keyboard from the flying environment and allows hardcore pilots to quickly make in-flight adjustments via its straightforward 6-axis, 12-button setup. Completely user customizable with the enclosed CH Control Manager software and offering no less than a whopping 350 button positions if so configured, the system is ideal for precise control of multiple engines, flaps, fuel mixture, lights, and much, much more.
The CH Throttle Quadrant USB is built in the USA to the same durable specifications as other CH Products control devices and is compatible with all Windows-based games and most recent operating systems (including Windows 98, Windows ME, Windows 2000, Windows XP and MacOS 8.6 to 10.02). The unit carries a limited two-year warranty.

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